This opening provides an excellent opportunity for recent graduates to establish themselves in the fast-growing CDS of ABS and CMBS market
The CSSA reports to the Global Customer Services Manager. He/She is the first line contact for all clients and shareholders at all levels from internal Helpdesks through to Traders, Brokers and Board members, providing 24/5 coverage via shifts to Asia Pacific, European and the North American markets.
Logging and owning calls through to resolution, on the Support and Change Management system, liaising with Development, Infrastructure and Account Managers.
System Administration on all environments (Live, UAT, Training and T&H) following strict security and audit guidelines.
Providing data and support to all types of clients, including providing daily update information to the Brokers to ensure maximum usage of the system.
Answering all queries from general “How do I?” through to specific trade detail queries.
Monitoring client connectivity and working as liaison between customer and technical services and other Third Party providers when any issues arise.
Supporting internal testing and client UAT testing cycles, production upgrades, recording and testing faults.
Optimizing trade volumes by proactively monitoring and trouble shooting potential trade queries, connectivity issues.
Using Change Management (in conjunction with Head of Client Data Services) to monitor and maintain client service including planned outages and amending specific private data.
Supporting the Testing team by performing functional test scripts.
Ensuring they keep up to date with new developments and future functionality.
Ensuring they actively increase their knowledge of the products that Swapswire support, current and future.
Other ad hoc projects as they arise.
Contact:
Interested applicants should send their CV and a cover letter to careers.na@markit.com citing Job #112 in the subject line.
A
trade automation, connectivity and compliance solution, the SunGard
Transaction Network (STN) links institutions throughout the financial
services community to facilitate end-to-end transaction processing.
With
more than 4,500 client firms in 60 countries managing more than $12
trillion, Advent has established itself as a leading provider of
mission-critical applications for investment management operations of
all sizes and strategies.
QUMAS
is a global compliance software company offering a complete Enterprise
Governance, Risk and Compliance solution with over 250 customer
deployments.
Belzberg
Technologies has been at the forefront of the electronic trading
evolution from the very beginning, and continues to provide world-class
service, execution and technology to the securities industry.
