The Director of Client Service has primary responsibility for the development of new business; the management of existing clients, engagements and Interim Professionals and participates in recruiting of Interim Professionals. This position will be located in Munich.
Resources Global Professionals is a global publicly traded company (NASDAQ RECN)dedicated to Interim Management and Professional Services. Resources was founded in 1996 within a Big Four firm. Headquartered in Irvine, California Resources Global has over 80 practice offices worldwide with more than 4.100 professionals serving 2.200 clients in 56 countries and more than 80 of the Fortune Global 100. Partnering with business leaders, we drive internal change across all parts of a global enterprise – finance and accounting, information management, internal audit, human capital, legal services and supply chain management. In 2007 Resources started the business in Germany, Austria and Switzerland with two new offices in Düsseldorf and Frankfurt. To support this rapidly growing business and to capitalize on the strong potential of this geographic area we are looking for a highly professional Director of Client Services located at Munich. The Position
Responsibilities
Continually develop new business by identifying target clients, networking, meeting with target clients, and selling all Resources’ service lines.
Cultivate and expand existing business relationships through frequent communication and regular client visits.
Sell projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Interim Professionals to the client, and negotiating contractual and billing arrangements in close cooperation with the Managing Directors.
Coach client and Interim Professionals on assignments, including development of project and progress plans, project counseling and controlling, feed-back on Interim Professionals performance and if necessary crisis management.
Pursue business referrals from other Resources Offices and coordinate openings and assignments with Resources collegues around the world.
Develop and maintain strong network of local Interim Professionals including regular communication in close cooperation with the Resources Recruiters.
Represent Resources in appropriate professional and community organizations.
Identify future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients’ expectations are met.
Professional Qualifications Minimum requirements:
University Degree in Economics and education as Certified Accountant or Kaufmann (IHK)
Ten years of experience, including Big Four public accounting/auditing experience and management level experience in the Accounting/Finance or Internal Audit industry; a CPA or CISA is strongly preferred. OR
Ten years of experience in Business Development and Sales within a Professional Services or Big 4 or similar company based on solid knowledge in either Accounting & Finance, Audit, IT or General Management / Administration.
Fluent in English and native German
Plus:
A professional network in the Munich area.
Experience identifying opportunities with clients, networking and generating leads.
Strong presentation skills
Experience in Recruitment
Demonstrated track record of positive change in all positions held.
Personal Characteristics
A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.
Ability to respond effectively and quickly to clients’ needs and issues.
Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Interim Professionals and management.
Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.
Enjoys working in international environments
Comfortable with travel within the region and to other Resources offices.
The Director of Client Service reports to the Managing Director Germany in Frankfurt. Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary and bonus incentive plan, The long-term success of this individual will only be limited by his/her performance. Please send your application by mail to our European HR Director Lin Ackema.
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