You will support the Claims team (Back-Office) for Germany & Switzerland (15 employees) ensuring high levels of quality and productivity, coaching and developing the team and working with other business functions to improve processes and communication.
Responsibilities
Manage team / department to ensure achievement of 100% of client service level agreement's on claims processing Responsibility for the administration and maintenance of the claims functions including customer service functions Work with commercial team to ensure the claims process is considered in all new product launches and that the claims team receives appropriate training Build effective operational relationships with clients to ensure the speedy resolution of issues Work with our Management team, IT and Management Information departments on system and reporting requirements/improvements Manage the productivity and flexibility of the team in terms of knowledge and skill-set
Education & Experience
Fluency in German and good English language skills (written and spoken) Strong experience in supervising a team of 10 or more people, ideally in Financial Services University degree ideal or qualified by experience Commercial awareness and business focus Relevant medical/claims qualification Strong coaching and motivational skills Good team player
Genworth Financial is a leading global insurer serving the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers throughout 25 countries. It employs some 7,000 people worldwide, boasting a diverse and talented team of professionals.
In Europe, Genworth focuses on Lifestyle Protection and Mortgage Insurance, working with banks, IFA’s and other financial institutions. Its products help these groups to grow their business by reducing the risk of their loan portfolios and increasing revenues. By combining its pan-European experience with local knowledge and service, Genworth Financial offers its clients a unique partnership approach.
For more information on Genworth, please visit: www.genworth.com
A
trade automation, connectivity and compliance solution, the SunGard
Transaction Network (STN) links institutions throughout the financial
services community to facilitate end-to-end transaction processing.
With
more than 4,500 client firms in 60 countries managing more than $12
trillion, Advent has established itself as a leading provider of
mission-critical applications for investment management operations of
all sizes and strategies.
QUMAS
is a global compliance software company offering a complete Enterprise
Governance, Risk and Compliance solution with over 250 customer
deployments.
Belzberg
Technologies has been at the forefront of the electronic trading
evolution from the very beginning, and continues to provide world-class
service, execution and technology to the securities industry.
